Frequently Asked Questions about Magical Make an Offer

Discover answers to common questions about the Magical Make an Offer app for Shopify and solutions to issues merchants encounter.

Installed the app before September 27, 2023?

If you installed the app before September 27, 2023 and have not contacted the Magical Apps team to upgrade to the “Magical Make an Offer” version of the app, your store is using “Make an Offer Legacy“, the previous version of the app.

For FAQs and solutions to issues with the legacy version of the app, please refer to these pages or contact our team:

Read “Make an Offer Legacy” FAQs

To upgrade to Magical Make an Offer for free, please contact the Magical Apps team.

About Magical Make an Offer

Can I change the style of Make an Offer on my Online Store?

Yes. You can customize the style settings of the Make an Offer to match your theme in the App embed settings.

1. From your Shopify admin, go to Online Store > Themes.
2. Find the theme that you want to edit, and then click Customize.
3. Click the App embeds tab.
4. Beside Magical Make an Offer, click the expand icon.
5. Make your changes to the style settings. From the theme editor page selector, search for a product that contains the Make an Offer button or inline form so you can preview the updated styles before making them live.
6. Click Save.

Can I change the text on the Make an Offer blocks and components?

Yes. You can change the text on the Make an Offer blocks and components that display on your Online Store.

1. Click the Settings link in the app navigation menu to go to the Settings page.
2. In the Display section, modify the text values.
3. Click Save.

Can I customize the emails that are sent to customers?

Yes. You can customize the emails that are automatically sent to customers when they make an offer request on your Online Store.

1. Click the Notifications link in the app navigation menu to go to the Noticiations page.
2. Modify the email templates. The dynamic content variables such as REQUEST ID, SHOP NAME, and CHECKOUT URL will be replaced with the actual values when the email is sent.
3. Make sure that Email body of both the Accepted and Countered templates include a CHECKOUT URL dynamic content variable so that the customer will be able to navigate to the checkout to complete their order.
4. Click Save.

Do merchants receive email notifications about offers?

Yes. You will receive an email notification from make an offer anytime an offer is accepted, countered or requires review. You will not receive notifications if the offer is automatically declined.

Are merchant email notifications editable?

No. The message content and recipients are not currently editable.

What email are merchant notifications sent to?

The store email address. This cannot be customized currently.

Can I get discounted Make an Offer transaction fees?

Yes. There are plans available that have a monthly fee and offer discounted transaction fees.

1. Click the Settings link in the app navigation menu to go to the Settings page.
2. Click Change plan to view your current plan and the other available plans.
3. Click either Choose Pro or Choose Power to upgrade your plan.
4. Review the new subscription details and click Approve.

Can I remove the terms of service checkbox?

Yes. You can remove the GDPR/Terms of service checkbox from the offer modal and inline form.

1. Click the Settings link in the app navigation menu to go to the Settings page.
2. In the Privacy section, deselect Show TOS checkbox.
3. Click Save.

How long do counter-offered customers have to wait if they do not want to accept the counter and instead want to make a brand new offer?

24 hours.

App Install & Setup Instructions

Read the setup instructions to learn how to activate or deactivate the app embed block, add additional app blocks and create, edit, or delete an offer.

Read Install & Setup Instructions

Free Setup & Support

If you have not found the answer you are looking for, please contact the Magical Apps team and one of our friendly experts will be happy to answer your question for you.