Quick Solutions and Helpful Insights for Magical Make an Offer

Discover answers to common questions about the Magical Make an Offer app for Shopify and solutions to issues merchants encounter.

Table of contents

Installed the app before September 27, 2023?

If you installed the app before September 27, 2023 and have not contacted the Magical Apps team to upgrade to the “Magical Make an Offer” version of the app, your store is using “Make an Offer v1“, the previous version of the app.

For FAQs and solutions to issues with the legacy version of the app, please refer to these pages or contact our team:

Read “Make an Offer v1” FAQs

To upgrade to Magical Make an Offer for free, please contact the Magical Apps team.

About Magical Make an Offer

Can I change the style of Make an Offer on my Online Store?

Yes. You can customize the style settings of the Make an Offer to match your theme in the App embed settings.

  1. From your Shopify admin, go to Online Store > Themes.
  2. Find the theme that you want to edit, and then click Customize.
  3. Click the App embeds tab.
  4. Beside Magical Make an Offer, click the expand icon.
  5. Make your changes to the style settings. From the theme editor page selector, search for a product that contains the Make an Offer button or inline form so you can preview the updated styles before making them live.
  6. Click Save.

Can I change the text on the Make an Offer blocks and components?

Yes. You can change the text on the Make an Offer blocks and components that display on your Online Store.

  1. Click the Settings link in the app navigation menu to go to the Settings page.
  2. In the Display section, modify the text values.
  3. Click Save.

Can customers make an offer on an order?

Yes. Customers can make an offer on products if you have an order rule active on your store.

  • Click Offer rules link in the app navigation menu to go to the Offers page.
  • Click on an Offer or Create offer.
  • Click Order in the conditions section.

Can I allow customers to pay what they want?

Yes. You can allow customers to pay below or above the product price.

  1. Click Offer rules link in the app navigation menu to go to the Offers page.
  2. Click on an Offer or Create offer.
  3. Under the settings section enable offers above product price.
  4. Click Save.

Can customers counter a merchants offer?

Yes. Merchants have the ability to mark counter offers as Final or Open. If the offer is marked as Open, customers can continuously submit offers. If the offer is marked as Final, the customer will not be given the opportunity to counter.

Can I get discounted Make an Offer transaction fees?

Yes. There are plans available that have a monthly fee and offer discounted transaction fees.

  1. Click the Settings link in the app navigation menu to go to the Settings page.
  2. Click Change plan to view your current plan and the other available plans.
  3. Click either Choose Pro or Choose Power to upgrade your plan.
  4. Review the new subscription details and click Approve.

Can I remove the terms of service checkbox?

Yes. You can remove the GDPR/Terms of service checkbox from the offer modal and inline form.

  1. Click the Settings link in the app navigation menu to go to the Settings page.
  2. In the Privacy section, deselect Show TOS checkbox.
  3. Click Save.

How long do counter-offered customers have to wait if they do not want to accept the counter and instead want to make a brand new offer?

24 hours.

Notifications

Do merchants receive email notifications about offers?

Yes. You will receive an email notification from make an offer anytime an offer is accepted, countered or requires review. You will not receive notifications if the offer is automatically declined.

Are merchant email notifications editable?

No. The message content and recipients are not currently editable.

What email are merchant notifications sent to?

The store email address. This cannot be customized currently.

Can I customize the emails that are sent to customers?

Yes. You can customize the emails that are automatically sent to customers when they make an offer request on your Online Store.

  1. Click the Notifications link in the app navigation menu to go to the Noticiations page.
  2. Modify the email templates. The dynamic content variables such as REQUEST ID, SHOP NAME, and CHECKOUT URL will be replaced with the actual values when the email is sent.
  3. Make sure that Email body of both the Accepted and Countered templates include a CHECKOUT URL dynamic content variable so that the customer will be able to navigate to the checkout to complete their order.
  4. Click Save.

Can I customize the emails sent to customers when I accept, decline or counter an offer?

Yes. You can customize the Email subject and Email body to send personalized messages to customers.

  1. Click the Offer Request link in the app navigation menu to go to the Offer Request page.
  2. Click on a Request.
  3. Click Accept, Decline or Counter.
  4. Modify the email subject and email body. The dynamic content variables such as REQUEST ID, SHOP NAME, and CHECKOUT URL will be replaced with the actual values when the email is sent.
  5. Make sure that Email body contains the CHECKOUT URL dynamic content variable so that the customer will be able to navigate to the checkout to complete their order.
  6. Click Send.

Custom Sender Email

Can I change the sender email for emails sent to customers?

Yes. You can change the sender email by leveraging SendGrid.

  1. Click the Settings link in the Make an Offer app navigation menu to go to the settings page.
  2. In the Notifications section change “Delivery service” to SendGrid.
  3. Modify the rest of the text sections.
  4. Click Save.

How do I set up an account with SendGrid?

You can set up a free account with SendGrid by following these steps.

  • Click Start for free button on SendGrids homepage https://sendgrid.com
  • Enter a user name and password.
  • Verify your email.
  • Verify phone number.
  • Save recovery code.
  • Find the Finish account setup and click on Authenticate domain.
  • Follow the setup instructions to fit your specific requirements.
  • Add the required records to your selected DNS section.
  • Verify DNS records.

Where do I find my SendGrid API key?

If you have an account with SendGrid then follow these steps, if not follow How do I set up an account with SendGrid? steps.

  • Click API keys in the lefthand sub-menu in the Settings section in SendGrid.
  • Click Create api key.
  • Choose a name and select Permissions.
  • Click Create & view.
  • Important: copy the Api key token somewhere safe and secure.

Can I prompt customers with suggested offer amounts?

Yes. You can activate suggested offer amounts in the offer settings.

  1. Click the Offer rules link in the app navigation menu to go to the Offers page.
  2. Click on an Offer or Create an offer.
  3. Under the Suggested amounts section, enable suggested amounts.
  4. Edit or add any automations that fit your specific needs. The presets will be automatically filled with the following information:
    • If the automation type is fixed, the default presets will be 10%, 15%, and 20%.
    • If the automation type is percentage, the suggested amounts will use the accept threshold for preset 1. For presets 2 and 3, the ranges will be 25% and 50% of the distance between the accept threshold and decline threshold.
  5. Click Save.

Can I display the expiration date to the customers?

Yes. You can display an expiration date for your offers. It will show as a countdown when offers are accepted or countered.

  1. Click the Offer rules link in the app navigation menu to go to the Offers page.
  2. Click on an Offer or Create an offer.
  3. Under the Expires when accepted section, select an expiration date.

Click Save.

App Install & Setup Instructions

Read the setup instructions to learn how to activate or deactivate the app embed block, add additional app blocks and create, edit, or delete an offer.

Read Install & Setup Instructions

Free Setup & Support

If you have not found the answer you are looking for, please contact the Magical Apps team and one of our friendly experts will be happy to answer your question for you.

Magical Make an Offer

Use the Magical Make an Offer app to sell more products. Easily add Make an Offer and Pay What you Want buttons to products.

View App on Shopify