If the POS app is stuck on “loading” or fees aren’t applying, here are a few things to try:
- Force close the POS app. On your device, swipe the app closed completely, then reopen it. This often clears things up.
- Remove and re-add the fees tile. Go to your POS home screen, remove the Magical Fees tile, then add it back.
- Check for updates. Make sure the Shopify POS app is up to date in the App Store or Google Play.
- Check your internet connection. A weak or dropped connection can stop fees from loading properly. You can test your connection by opening a web page or running a speed test on your device.
If you’ve tried all of the above and it’s still not working, reach out to support and we’ll take a closer look.
Always label deposits separately for compliance
Display bottle deposit fees as a clearly labeled, separate line item at checkout and on receipts. This meets regulatory transparency requirements, builds customer trust by showing exactly what they're paying, and makes it significantly easier to track deposits for reporting and audits. Use a clear label like "Bottle deposit" or "Container deposit (CRV)" so customers immediately understand the charge.
Originally from our Help Center