Discover answers to common questions about the Preorder Pro + Back in Stock app for Shopify and solutions to issues merchants encounter.

General

Why are some features not displaying correctly on my website?

This is because your current website theme may not be compatible with the Pre-Order Sales App. Not to worry, the Magical Apps support team can help you fix this issue, so your site is up and running properly.

Why is my logo blurry on my email template?

Once you have uploaded your logo to an email template, simply save your settings and refresh the page. Your logo will be displayed properly.

Pre-Order Button

Why is my “Pre-Order” button showing up twice on my product page?

You probably have another pre-order app set up on your website theme. Simply uninstall and remove the bugs from the old app. This will allow Pre-Order Sales to integrate properly with your website theme.

Is it possible to automate the pre-order button so I don’t have to enable it manually every time?

Yes. Navigate to the home dashboard and click the settings icon located on the right-hand side of each product.

Then, turn on the “Automatically enable pre-order” option. Once enabled, the pre-order button will turn on automatically when the inventory reaches 0.

Please note that when this feature is enabled, there is no need to turn on the “Pre-Order” toggle switch in the main dashboard, this will turn on automatically when your product inventory reaches 0.

Collection Page Badges

I have marked a product variant as “Coming Soon,” but the badge on my website displays it as “Pre-Order.” Why is this?

To trigger the badges, you must enable the features of your main product, not its variants. If you enable “Pre-Order” on your product but not “Coming Soon,” your website will only display variants with a “Pre-Order” badge. If one variant is on “Pre-Order” and another variant of the same product is on “Coming Soon,” you can toggle between both badges on the main product.

Why are my collection badges not shown properly?

Your current website theme may not be supported by the Pre-Order Sales App. Someone from our support team will assist you with your theme integration and get everything set up for you in less than 24 hours.

Product Arrival Dates

Do I have to set an arrival date for the product I want to showcase?

No. Setting an arrival date or message is optional. However, we highly recommend using the calendar to let your customers know exactly when your product will be shipped.

Why is the available date not showing on the front end of my website?

There are three possible reasons:

  1. You may have only added the date for the primary product and not the variant. To add the date for the variant, use the product drop-down arrow, insert the date, and click save.
  2. If you have removed the {date} format from the settings page, it will remove the display date template on the front end. To fix this, type {date} back into the settings page and click save.
  3. You may have set a date prior to your current date. In this case, simply select a future date to display the availability.

If this hasn’t fixed the issue, this is because your current website theme may not be compatible with the Pre-Order Sales App. Not to worry, contact the Magical Apps team and we can help you fix this issue, so your site is up and running properly.

Pre-Order Quantity Limits

Can I set “Pre-Order” quantity limits?

Absolutely! On the right side of the dashboard, there is a purple setting icon next to the product. Click it, and it will let you set pre-order quantity limits for that particular product or variant.

Mixed Cart & Pop-up Warnings

My Mixed Cart and pop-up alerts are not displaying on my website. Why is that?

This is because the theme you are currently using runs scripts that are not compatible with Shopify’s line-item property. Contact the Magical Apps support team for assistance with your theme integration and we will see if we can get it working for you.

Pre-Order Settings

Can I set an end date so that my “Pre-Order” product automatically stops being displayed?

Absolutely. You can turn this feature on at the bottom right-hand corner of your settings page. All you have to do is select the date you want your product to stop being displayed.

Pre-Order Emails

How do I use Pre-Order emails?

Within the ‘Pre-Order’ emails page, turn on ‘Enable Emails’ in the top right-hand corner. From here, you can design your email template and set up automatic updates to send your customers. For example, if a product’s arrival date changes, you can easily notify your customers using the emails page in your app.

Will emails be automatically sent out every time a customer purchases a Pre-Order product?

Yes. If you want to deactivate this feature, simply turn off the ‘Enable Emails’ option in the top right-hand corner of the ‘Pre-Order’ emails page.

Notify Me Settings

Can I automatically turn on the “Notify Me” option for all products that are out of stock?

Yes. This feature can be activated at the bottom right-hand corner of your ‘Notify Me’ settings page. Please note that our app does prioritise the “Pre-Order” function, so this is only a one-time approach when setting up.

How can I notify customers that a product is back in stock if I have the “Notify Me” feature active?

Once you have updated your Shopify inventory and the product is back in stock, an email will automatically be sent out to your customers, notifying them that your product is now available. You can design your own email template on the ‘Notify Me’ settings page, and you will be able to see all emails sent to your customers on the ‘Notify Me’ emails page.

Filtering Products

How do I efficiently filter through thousands of products without relying solely on the search bar?

On your product dashboard, click on the “Select filter” drop-down menu located on the right-hand side of the search bar. Here you can sort your products by status, type, or vendor.

Bulk Settings

I have hundreds of products, and it takes too long to modify each one manually. What can I do?

Our app dashboard includes a “Bulk Settings” feature located on the left-hand side.

This feature allows you to select multiple products and variants simultaneously. Additionally, you can schedule products in advance or activate them instantly.

Free Setup & Support

If you have not found the answer you are looking for, please contact the Magical Apps team and one of our friendly experts will be happy to answer your question for you.


Preorder Pro + Back in Stock

Everything you need to add pre-order, coming soon, and back in stock alerts to your shop.


Shopify Product Availability Library