Answers to Frequently Asked Questions About Magical Order Form Fields

Discover answers to common questions about the Magical Order Form Fields app for Shopify and solutions to issues merchants encounter.

About Magical Order Form Fields

Where can I see the answers submitted by customers to a custom field?

  1. From your Shopify admin, go to Orders.
  2. Click the order number.
  3. The answers will show below the product title for each item in the order.

Can custom field answers be included with Shopify Order export spreadsheets?

No. Magical Custom Fields uses Line Item Properties for answers submitted to the fields. Line Item Properties are not part of Shopify’s native Order export functionality.

It may be possible to export Orders with Line Item Properties by using another app from the Shopify App Store.

I cannot activate the fields app block because app blocks are not available in the theme I use. What should I do?

This may require adding the custom fields code to the file /snippets/product-form.liquid in your theme. Please refer to the Add custom fields to theme template heading for instructions on how to do this and/or reach out to customer support and we can help set this up.

Can custom fields be displayed outside of Product pages (ex. Pages, Blogs)?

Starter Plan

No, custom fields can currently only be added to product pages.

Growth Plan (Shopify Plus only)

Yes, fields can also be added to the checkout.

Does this app work with accelerated checkout methods?

Yes, custom fields are compatible with accelerated checkout methods in the cart and checkout, but not from product pages.

Does this app work with dynamic checkout buttons?

No, custom fields are NOT compatible with dynamic checkout buttons on product pages.

Is there a character limit on the Label field?

Yes, but only for cart fields (Shopify Plus, app Growth Plan only). Minimum 3, maximum 30 characters. If you input less than three characters, additional underscores (ex. A__) will be added to your Label.

Can existing fields for field groups be duplicated?

  • Fields: No. It is not currently possible to duplicate existing fields within a field group. All fields must be manually constructed.
  • Field Groups: Yes. Field groups can be duplicated from the field groups page. You can use this to create a new field group that is similar to an existing field group.

Does this app integrate with Shopify POS (Point of Sale)?

No. Magical Order Form Fields does not currently have a POS extension to add custom fields to an order. Additionally, online orders viewed in the POS do not show line item properties (answers from the fields).

What file types does the File Upload field type support?

Supported file types: jpg, jpeg, png, gif, mov, avi, mpg, 3gp, 3g2, midi, mid, pdf, doc, ppt, odt, pptx, docx, pps, ppsx, xls, xlsx, key, mp3, ogg, wma, m4a, wav, mp4, m4v, webm, ogv, wmv, vcf, and flv.

App Install & Setup Instructions

Read how to install and setup the Magical Order Form Fields app article.

Read Install & Setup Instructions

Free Setup & Support

If you have not found the answer you are looking for, please contact the Magical Apps team and one of our friendly experts will be happy to answer your question for you.

Magical Order Form Fields

Use the Magical Order Form Fields app to easily add form fields to products and checkout forms. Start collecting additional order details.