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My Cart Shows Empty with the Preorder Pro + Back in Stock App, Even When Preorder Is Toggled On

Kyle Godon·Published · Last updated help

If you're using Preorder Pro + Back in Stock and customers are seeing an empty cart after adding a preorder item, check thatContinue selling when out of stock is enabled. ​

Here’s how:

  1. In your Shopify admin, go to the product page.
  2. ClickEdit on the variant you want to update.
  3. In theInventory section, check the box forContinue selling when out of stock.
  4. ClickSave.

After updating, it may take a few minutes for the change to take effect. Ask your customer to refresh the page or clear their cart before trying again.

Originally from our Help Center

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