Form fields are not compatible with dynamic checkout buttons on product pages. If a customer uses a dynamic checkout button like “Buy It Now,” their answers to the form fields will not be collected. For the fields to work, customers need to use the standard Add to Cart button.
To disable dynamic checkout on a product page template:
- In your Shopify admin, go to Online Store > Themes.
- Find your theme and click Customize.
- Open the drop-down menu at the top of the page and select Product.
- Choose the product template used by products with fields.
- Select the Buy buttons block.
- Make sure Show dynamic checkout buttons is unchecked.
- Click Save.
Express checkout bypasses required fields
If you use required product page fields (personalization, terms checkbox, age verification, file upload), consider disabling dynamic checkout buttons (Apple Pay, Shop Pay, Google Pay) on products where those fields are mandatory. Customers using express checkout skip the product page entirely and go straight to checkout — they never see your required fields, so they can complete a purchase without providing the data you need. This is a platform limitation, not an app bug. In Shopify, you can disable dynamic checkout buttons per product or globally in your theme settings to ensure customers always pass through the product page and complete required fields.
Paid fields require published products
Paid fields (embroidery +$X, gift wrapping +$Y, rush fees) create hidden products behind the scenes. These products must be set to "Active" and available on your Online Store sales channel — they can be "Unlisted" so they don't appear in collections or search, but they must be published. If the paid add-on price doesn't show in the cart or the option doesn't work, this is almost always the cause. Check your Shopify admin: Products → find the generated add-on products → ensure Status is Active and the Online Store sales channel is enabled. This is the #1 setup mistake with paid fields.
Originally from our Help Center