If fields aren't working as expected, try uninstalling any extra apps you don’t need. Magical Fields may not work with other Shopify apps.
We try to ensure that our app works with all Shopify themes, and to maximize compatability with 3rd party themes and apps. The following themes and apps have known conflicts and it’s unlikely that our app will be full compatible with your setup if you use any combination of these apps and themes. Please contact us if you are unsure or would like us to confirm compatibility for your shop.
Themes with Known Conflicts
- Marble theme
- Galleria theme
- Impact theme
- Emerge theme
- Blockshop theme
- Impulse Theme
- Halothemes incompatibility
Apps with Known Conflicts
- Split Payments
- EXPO - Extra Product Options app
- Ymq Product Options
- Uploadly - File Upload
- Bold Product Options
- Shopify Bundles
- Zapiet
Express checkout bypasses required fields
If you use required product page fields (personalization, terms checkbox, age verification, file upload), consider disabling dynamic checkout buttons (Apple Pay, Shop Pay, Google Pay) on products where those fields are mandatory. Customers using express checkout skip the product page entirely and go straight to checkout — they never see your required fields, so they can complete a purchase without providing the data you need. This is a platform limitation, not an app bug. In Shopify, you can disable dynamic checkout buttons per product or globally in your theme settings to ensure customers always pass through the product page and complete required fields.
Paid fields require published products
Paid fields (embroidery +$X, gift wrapping +$Y, rush fees) create hidden products behind the scenes. These products must be set to "Active" and available on your Online Store sales channel — they can be "Unlisted" so they don't appear in collections or search, but they must be published. If the paid add-on price doesn't show in the cart or the option doesn't work, this is almost always the cause. Check your Shopify admin: Products → find the generated add-on products → ensure Status is Active and the Online Store sales channel is enabled. This is the #1 setup mistake with paid fields.
Originally from our Help Center