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Why do I get a message saying fees are missing at the checkout?

Jeff Chew·help

Magical Product Fees uses Cart and Checkout Validation to ensure every order includes the required fees.

If an order reaches checkout without the correct fees, the customer will see this error message:

"Required fee '{fee name}' is missing. Please try again later or contact the store for assistance".

How to disable Cart and Checkout Validation

  1. Go to your Shopify Admin > Apps > Magical Fees.
  2. Click Settings in the left sidebar.
  3. Scroll to the Checkout section.
  4. Uncheck the box for Validate fees at checkout.
  5. Save your changes.

If you believe the validation is not working correctly, please contact our support team and we’ll help investigate.

Always label deposits separately for compliance

Display bottle deposit fees as a clearly labeled, separate line item at checkout and on receipts. This meets regulatory transparency requirements, builds customer trust by showing exactly what they're paying, and makes it significantly easier to track deposits for reporting and audits. Use a clear label like "Bottle deposit" or "Container deposit (CRV)" so customers immediately understand the charge.

Magical Fees is the only fee app that allows you to apply a fee based on a specific or individual state/province situation. All the other apps we tested only allow 'Location' (the entire country) which is a major limitation. The solution Magical Fees applies during the Cart to Checkout process is very smart and not a hassle. Very easy app to setup and the support was great.

Alameda Soda Co· Shopify App Store

Originally from our Help Center

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