Discover answers to common questions about the Magical Vacation Mode app for Shopify and solutions to issues merchants encounter.
About Magical Vacation Mode
Can I disable ordering on specific products or collections?
No. It is not currently possible. When vacation mode is turned on, ordering will be paused for the entire online store.
Can I disable ordering on specific sales channels other than the online store?
No. It is not currently possible. When vacation mode is turned on, ordering will be disable for the entire online store.
If you want to turn off other sales channels entirely, you need to do so separately in the sales channel section of your admin or within the “Publishing” settings of individual products or collections.
Can I still process draft orders with Vacation Mode on?
Yes, draft orders can still be processed. The app doesn’t disable the checkout, it only removes the checkout buttons from the online store.
Can I choose how often the popup message appears on the online store?
No. It is not currently possible. The pop up message will appear the first time a page is loaded. After being dismissed, it will not show again unless a user opens the website on a new device, a brand new browser, or clears the cache of the browser they previously dismissed the pop up message on.
Can I re-position the banner message?
Yes. You can customize the position of the banner to match your theme on the Settings page under “Display”. Learn how to do this in our setup instructions for “Change the position of the banner“.
Can I customize the visual style of the message?
Yes. You can customize the style settings of the banner or message to match your theme in the App embed settings. Learn how to do this in our setup instructions for “Change the visual style of the banner or message“.
Can I set up my store to be on vacation for a specified period of time?
Yes. When creating a rule, under the Schedule heading, you can specify the time frame you would like for your store to be on vacation mode.
You will have a field to select a start date and a separate field to select an end date. Please note that if no end date is specified, the rule will run indefinitely until you have deactivated this rule manually.
What should I do with my existing orders when I put my Shopify store on vacation mode?
Vacation Mode is the easiest way to hide your add to cart or purchasing options on your online store. We recommend that you fulfill any existing orders before you activate vacation mode. When you temporarily close your Shopify store, you can either:
- Cancel all existing orders and refund your customers.
- Keep all existing orders and do not refund your customers.
Which option you choose will depend on your specific situation and the policies of your Shopify store. If you have to cancel all orders, we recommend reaching out to your customers individually to let them know about the closure and refunds.
If you decide to keep all orders, it’s important to communicate with your customers about the closure. You can do this by enabling the banner or inline message in the app to announce the closure. Then, you can let your customers know when you are back.
Can I still use POS when my store is on vacation mode?
Yes you can continue to sell through POS or other sales channels if you want to do that. Vacation Mode simply removes the ability for customers to use the purchase options on your online store sales channel.
App Install & Setup Instructions
Read possible solutions to common issues merchants encounter when using the Magical Vacation Mode app.
Free Setup & Support
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Magical Vacation Mode
Use the Magical Vacation Mode App to pause your online sales letting you take a break, go on holiday, or get caught up.