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How to decline an offer request with Make an Offer

Kyle Godon·Published · Last updated help

The steps to decline an offer depend on which version of Make an Offer you are using. Please follow the instructions for your version below. ​

Latest Version (V2+):

  1. Click theOffers link in the app navigation menu to go to the offers page.
  2. Click an offer in the list to open it.
  3. Click theDecline button.
  4. Edit the email subject or message if you want to personalize your response.
  5. ClickSend to decline the offer and notify the customer.

For a detailed walkthrough on how to manage your offers, you can watch the quick video below: ​

Legacy Version (V1):

  1. In the Make an Offer admin section, clickOffers.
  2. Find the offer you want to decline.
  3. Click theDecline button. This will send an email to the customer letting them know their offer was declined. You can add a message to the email before sending it.

Originally from our Help Center

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