How to customize emails sent to customers when they make an offer request with Make an Offer

You can update the emails your customers receive after they make an offer, depending on which version of Make an Offer you use. ​

Latest Version (V2+):

1. Click theNotifications link in the app navigation menu to go to the Notifications page.
2. There are four templates that can be editedAccepted,Declined,Countered orCountered (open).
3. Update the email subject and email body as needed. Dynamic content like REQUEST ID, SHOP NAME, and CHECKOUT URL will be replaced with the correct information when the email is sent.
4. Make sure theEmail body for both the Accepted and Countered templates includes theCHECKOUT URL variable. This lets customers complete their order easily.
5. ClickSave.

Legacy Version (V1):

1. In the Make an Offer admin section, clickSetup.
2. Select theEmail Copies tab.
3. Here you can customize all of the email templates. If you have the resources, you can also use the advanced CSS option to further style your emails.
4. Scroll to the bottom of the page and clickSave.